A new administration partner for FireSuper

Mercer (N.Z.) Limited has advised it will be exiting its superannuation administration business in New Zealand.

Administration is the day-to-day support that helps FireSuper run smoothly. This includes processing contributions, updating member details, and providing member helpline support. To help make sure these services continue without disruption, Mercer has entered into a sub‑contracting arrangement with Apex Group New Zealand, who will take on the administration of FireSuper while we work through all options.

We’ve been discussing this potential change with Mercer over recent months, which has allowed us to plan carefully and focus on what matters most to members: continuity of service and a better experience.

What this means for you

• The same people supporting you: Mercer’s administration and helpline teams are expected to move to Apex. That means your account will continue to be looked after by the people who already know FireSuper and understand member needs.
• No change to Mercer’s other services: Mercer’s provision of other services to FireSuper remains unchanged.

What do I need to do?

Nothing right now. You can continue to use FireSuper as usual, including the Helpline and online services. We will keep members informed as we move through the transition.