Holiday Helpline and Admin support hours

During the holiday period, Mercer (FireSuper’s Administration Manager) will close on the evening of Friday 19 December 2025and reopen on Monday 5 January 2026. This closure will impact various processes including withdrawal payments, regular member contributions updates and processing of other forms. These services will be affected not only during the closure period but also leading up to it. If you have any withdrawal requests that require action during this holiday period, please ensure that they are sent to Mercer (nzfire.super@mercer.com) no later than Friday 12 December 2025.

The Helpline will remain available leading into the holiday season and will also operate on 29, 30 and 31 December, apart from the national public holidays (25 & 26 December, 1 & 2 January). Their hours are 9am to 7pm, Monday to Friday and you can contact them on 0800 MY SUPER (0800 69 78737).