Benefit payment processing freeze - May

Part of the annual review process following each 31 March Scheme year-end is the calculation and allocation of final year-end earnings rates. To enable this annual activity, the Trustee briefly suspends the processing of payment benefits (though any urgently required payments can still be processed in exceptional circumstances). The purpose of this suspension is to ensure that the correct account balances are used for earnings allocation purposes.

This year, the Trustee intends that the benefit payments suspension period will be 19 to 22 May (or a shorter period if practicable).

To ensure that any near-term payment or withdrawal requests can be processed without being delayed by the required suspension, please make sure to email them to the Scheme administrator at nzfire.super@mercer.com at least 10 working days before 19 May, to allow sufficient time to process your request.